How do I take a screenshot?

To help us resolve any issues you may be experiencing, screenshots of your device settings are extremely helpful to our support team.

Almost all operating systems allow you to “take a picture” of the screen using built-in tools—the method just varies slightly.

Taking Screenshots in Windows 10 and 11

Method 1: Snipping Tool / Snip & Sketch

1. Press the Windows key + Shift + S. A menu 
   will appear at the top of the screen.
2. Select the desired mode: rectangular area, free-form selection, window, or full screen.
3. Use the mouse to select the desired area.
4. The screenshot is automatically copied to the clipboard. 
   Click the notification in the lower-right corner to edit and save it in the Snipping Tool.

Method 2: The Classic “Print Screen” Key

1. Press the Print Screen (PrtSc) key to capture the entire screen.
2. Open a program like “Paint” and paste the screenshot using Ctrl+V.
3. Save the file.

Method 3: Window Screenshot

1. Hold down Alt and press Print Screen (Alt + PrtSc).
2. Only the active window will be copied to the clipboard.

Note: You can also find 
the Snipping Tool via the Start menu by typing “Snipping Tool.”

Taking Screenshots in Mac OS X / macOS

On macOS, the keyboard shortcut depends on which part of the screen you want to capture.

Capture a specific area: 
Press Command (⌘) + Shift + 4, then select the area. 
The file will appear on your desktop. 

Capture the entire screen: 
Press Command (⌘) + Shift + 3. 
The entire screen is saved as a file on the desktop.

Selection menu (Screenshots & Screen Recording): 
Press Command (⌘) + Shift + 5. 
Here you can choose between Full Screen, Window, and Region, as well as record videos.